Refund Policy

When a refund is issued

• An approved return has been received and inspected.
• Your order was cancelled before dispatch.
• The item was damaged, defective or incorrect on arrival.
• We are unable to fulfil or deliver your order.

Timeline

Approved refunds are initiated within 3 business days of inspection and are credited to your original payment method within 7 to 10 business days. The exact time depends on your bank or card issuer, which is outside our control.

How the refund is paid

Refunds are always issued to the original payment method. Prepaid orders are returned to the same card, account or UPI ID used at checkout. Where the original method is no longer available, we will contact you to arrange an alternative.

Partial refunds and charges

Where only part of an order is returned, only that portion is refunded. Any charges shown at checkout for that item are refunded with it. If a return is rejected on inspection, we will tell you why and return the item to you.

Failed or duplicate payments

If money was deducted but the order did not complete, or you were charged twice, contact us with the transaction reference. Confirmed duplicate charges are refunded in full.

Plenum Platforms
Ground Floor C-1, Plot 463, Industrial Area Phase 1,
Panchkula, Haryana – 134113, India

Phone: +91 87290 00609  ·  +91 78883 98911
Web: www.plenumplatforms.com